RETURNS

Our policy lasts 14 days. If you receive your item and are not satisfied within the first 14 days of receiving it, you are entitled to a refund, no questions asked. All Australian consumers are protected by a set of consumer rights, which protects you in case the product never arrives or arrives broken, we urge you to let us know immediately, rather than wait an exorbitant amount of time to let us know (over 14 days), as that can be misleading to us & at times, dishonest if done with the wrong intentions. Meaning, let us know at the earliest convenience please if your item is damaged, while there is no limit in the time you can take, Australian Consumer Law does encourage customers to do it within a reasonable amount of time. We ask you to be honest at all times in dealings with us, as we try our best to do an honest job your way. If it’s over 14 days since the product arrives and you request a refund due to a change of mind, we reserve the legal right, in accordance with Australian Consumer Law, to reject your request for a refund. We also reserve the right to grant partial refunds, during certain situations, at our discretion.

 

REFUNDS (IF APPLICABLE)

Prior to you returning your item, we will require you to contact us via the contact page with the subject line “Refund” - you can visit this page through our website by clicking on the “Contact” link in the header. We may decide for you to keep your product & issue the refund at the same time. Or in some cases, we may decide to receive the product first, then issue a refund, this is at our discretion, we will not pay for shipping of returned products. If we decide to return the product to ourselves for the refund to occur, we will require the product to arrive at our location first. If you’d like to return the product, in exchange for a new one, we can arrange that too - but at our discretion, as we may decide just to issue the refund instead or give you new store credits on top of the refund to get the replacement.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

Refunds can take up to 4 full business days to be found in your bank account, for some customers this may be more, for others, less. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form. It is our intention to help you, usually you can solve things in a timely manner with your bank, but of course, if they are no help, please reach out to us again. Shipping To return your product, you should mail your product to us. You will be responsible for paying for your own shipping costs for returning your item, if we decide to collect the product. We can deduct this from the refund amount or refund you in full once we receive the product, that is, if we decide to get it returned to us in exchange for the refund - some situations grant you, the customer, to keep the product & receive a refund at the same time.